It is important to care for your silk products properly in order for them to last as long as possible & maintain their silkiness.
The better you look after your silk, the better the results you will see from it!
pillowcase washing guide
You can always dry clean your silk pillowcase, but because our products are made from high quality 100% pure silk, you can also clean it other ways. You have to do it properly, but don't worry...follow our steps and it will be simple!
What am I supposed to do?
Use a mild and pH balanced liquid washing detergent.
*watch out for chemicals and enzymes in your detergent, they can dry out silk
Hand wash or machine wash inside out with cold or lukewarm water. Machine wash on a delicate setting. Place the pillowcase in a wash bag to help avoid scratching or pulling while in the wash.
Always hang to dry your pillowcase.
DO NOT TUMBLE DRY.
Avoid exposing to direct sunlight or wringing dry.
Never use bleach, stain remover, fabric softener or any product with enzymes or whiteners.
If your silk creases, those creases will soften with time. You can also iron and steam your silk on a low heat setting.
DO NOT steam your silk if you do not have a low heat setting. If the steam is too hot, it will burn the natural fibres of the fabric.
Ironing your silk while still damp can help prevent over-drying.
What is silk?Silk is a completely natural fabric made from protein fibers! The best known silk in the world is mulbery silk, which is what we use for our products. Our fabric is made from 100% pure mulberry silk and is also a 22 momme thickness. Silk fabric is known for its incredibly soft, shiny and smooth qualities, our fabric is also the best thickness to help your silk last you a long time!
Why is a silk pillowcase better than other fabrics? Such as cotton or satin?Silk has a well known shine and softness that also makes it incredibly soft on the skin! Silk allows your skin and hair to glide along the fabric, unlike other fabrics. We use non-toxic dye and the fabric is 100% natural...that is why silk is so amazing! You will notice your delicate skin won't be left with sleep creases and you will avoid pre-mature skin stretching as you sleep. Silk pillowcases and hair accessories won't cause hair breakage and will leave you without bed head when you wake up. Read more on our benefits page.
Isn't all silk the same?No, all silk is infact not the same! There are silk fabrics that come from all over the world. Silk fabrics can come from India, Italy, Japan and many other countries, but there are four types of natural silk fabrics. Mulberry silk is the highest quality of silk and is regarded as the most important. Mulberry silk fabric has a long history of excellence and contains all of silk's wonderful qualities, that is why all our silk products are made from 100% pure mulberry silk. The silk used in Aujoy products is the highest grade (6A) possible and has been designed to give you the best results.
How do I wash my silk pillowcase?See our care instructions page with all the information you will need to look after your silk products!
What is your return policy?It is very important to us that all our customers are satisfied with their Aujoy product. We offer full exchanges up to 60 days upon purchase and have a 30-day return policy. Visit our Refunds & Returns page for more details.
What does "momme" mean?"Momme is like thread count, it is a way to measure the quality of silk. A 22 momme pillowcase has a thread count of 600+! A high momme, like what we use, has a very durable and quality weave. 22 momme silk fabric is the perfect durablility to ensure your pillowcase lasts a long time, but it is also still lightweight and silky smooth.
Do you use non-toxic fabric dyes?Absolutely. All our products follow rigorous guidelines. All our silk products are certified OEKO-TEX® STANDARD 100. That means they follow the guidelines of an extensive criteria catalogue. We can ensure our products contain ZERO non-regulated or harmful substances and they cause ZERO harm to the environment. That is extremely important to guarantee to our customers.
Who are Aujoy Silk pillowcases for?Aujoy products are for everyone! Our hair scrunchies and pillowcases are non-gender specific and will work for every age. Everyone can experience the same benefits from silk!
What if you don't have the size or colour of pillowcase I am looking for?We are working our hardest to always add more to our inventory to make sure we have the best variety for our customers. Unfortunately it takes time for this to happen, but we need our customers input as well! We would love to hear from you on what products you want to see next! Send us an email at firstname.lastname@example.org or fill out the form on our contact us page. We will work our hardest to meet all our customers needs.
What is the size of an Aujoy pillowcase?Our pillowcases are currently only avaliable in standard queen size but we are working hard to improve our range of options. The queen size pillowcase measures 20" x 30"
Where are you located?We are a mother-daughter run company based in Western Canada! We don't have a physical store-front, but you can purchase Aujoy products online and we can ship all over the world.
Will my skin and hair products damage my silk?The products you use in your daily hair and skin care routine will not damage your pillowcase because we use the finest 100% pure silk. We do reccomend you regularly clean your pillowcase to reduce the risk of product build-up on your pillowcase and treat your silk with care, otherwise no need to worry! As a guildline, use caution if your products include any colour and try to avoid conditioning treatments directly before use of our silk pillowcase or scrunchie.