Frequently asked questions

Frequently asked questions

What is silk?


Silk is a completely natural fabric made from protein fibers! The best known silk in the world is mulbery silk, which is what we use for our products. Our fabric is made from 100% pure mulberry silk and is also a 22 momme thickness. Silk fabric is known for its incredibly soft, shiny and smooth qualities, our fabric is also the best thickness to help your silk last you a long time!




Why is a silk pillowcase better than other fabrics? Such as cotton or satin?


Silk has a well known shine and softness that also makes it incredibly soft on the skin! Silk allows your skin and hair to glide along the fabric, unlike other fabrics. We use non-toxic dye and the fabric is 100% natural...that is why silk is so amazing! You will notice your delicate skin won't be left with sleep creases and you will avoid pre-mature skin stretching as you sleep. Silk pillowcases and hair accessories won't cause hair breakage and will leave you without bed head when you wake up. Read more on our benefits page.




Isn't all silk the same?


No, all silk is infact not the same! There are silk fabrics that come from all over the world. Silk fabrics can come from India, Italy, Japan and many other countries, but there are four types of natural silk fabrics. Mulberry silk is the highest quality of silk and is regarded as the most important. Mulberry silk fabric has a long history of excellence and contains all of silk's wonderful qualities, that is why all our silk products are made from 100% pure mulberry silk. The silk used in Aujoy products is the highest grade (6A) possible and has been designed to give you the best results.




What if you don't have the size or colour of pillowcase I am looking for?


We are working our hardest to always add more to our inventory to make sure we have the best variety for our customers. Unfortunately it takes time for this to happen, but we need our customers input as well! We would love to hear from you on what products you want to see next! Send us an email at info@aujoysilk.com or fill out the form on our contact us page. We will work our hardest to meet all our customers needs.




Where are you located?


We are a mother-daughter run company based in Western Canada! We don't have a physical store-front, but you can purchase Aujoy products online and we can ship all over the world.




How do I wash my silk pillowcase?


See our care instructions page with all the information you will need to look after your silk products!




What is your return policy?


It is very important to us that all our customers are satisfied with their Aujoy product. We offer full exchanges up to 60 days upon purchase and have a 30-day return policy. Visit our Refunds & Returns page for more details.




What does "momme" mean?


Momme is like thread count, it is a way to measure the quality of silk. A 22 momme pillowcase has a thread count of 600+! A high momme, like what we use, has a very durable and quality weave. 22 momme silk fabric is the perfect durablility to ensure your pillowcase lasts a long time, but it is also still lightweight and silky smooth.




What is the size of an Aujoy pillowcase?


Our pillowcases are currently only avaliable in standard queen size but we are working hard to improve our range of options. The queen size pillowcase measures 20" x 30"




Do you use non-toxic fabric dyes?


Absolutely. All our products follow rigorous guidelines. All our silk products are certified OEKO-TEX® STANDARD 100. That means they follow the guidelines of an extensive criteria catalogue. We can ensure our products contain ZERO non-regulated or harmful substances and they cause ZERO harm to the environment. That is extremely important to guarantee to our customers.




Who are Aujoy Silk pillowcases for?


Aujoy products are for everyone! Our hair scrunchies and pillowcases are non-gender specific and will work for every age. Everyone can experience the same benefits from silk!




Will my skin and hair products damage my silk?


The products you use in your daily hair and skin care routine will not damage your pillowcase because we use the finest 100% pure silk. We do reccomend you regularly clean your pillowcase to reduce the risk of product build-up on your pillowcase and treat your silk with care, otherwise no need to worry! As a guildline, use caution if your products include any colour and try to avoid conditioning treatments directly before use of our silk pillowcase or scrunchie.





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